My experience with Versa 4

[woodshek]

Google took over Fitbit and discontinued Versa 4 and other models. I think it was a ploy that a built-in update would freeze your update and force you to buy Pixels Smartwatch. My Versa 4 is only 16 months old and passed varantee period. They told me it was the battery, but it was the new update apps that froze the update. I was going to buy one for my wife. Now, I will look for other brands. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @woodshek. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 4. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

[woodshek]

There were numerous posts on the forum about Versa 4 with problems ranging
from frozen screens, batteries, and other operational deficiencies. Though
I did have the same problem before, your tech support at that time guided
me through a reboot and update to fix the problem in no time. I was in the
tech communication profession before, and I know how to take care of all
electronics. It was normal use with routine charging when battery was
around 15%. My main concern to use the Fitbit was to track my sleeping
patterns. All of sudden, I got up in the morning, the Fitbit stopped
working.
My contacts with your tech support were not too pleasant or fruitful at
all. The first one was very very nice and eager to help, but with such a
strong accent that I could hardly figure out her directions. I had to tell
her to spell out some instructions instead. After 30 odd minutes, I told
her that I would call again later. In my opinion, her questions were not in
a trouble shooting sequence. The next one was no better. Right away, he
jumped to the conclusion that the battery was shot, though the screen was
frozen in the update and stopped (a deficiency in the app software?). The
offer of 35%for a new one was a joke. Why should I go through all those
steps of Google Store to redeem the 35% discount coupon when I can purchase
another versa 4 from Amazon or BestBuy with the same discount price (If I
really want to try another Versa 4 given that the one I had was a fluke)?
With a history of deficiencies, then failing to back a product for
replacement after a couple of months past the warranty period is bad
business not conducive to Google reputation. How could I possibly in all
conscience to recommend Fitbit to my gym mates or a Fitbit X'mas present to
my wife after all this? I felt being betrayed.
I posted on the forum to let other users that my experiences were real.
Beware!