I hope someone reads this before purchasing a Fitbit. I used to love Fitbit, the 1st Versa I had lasted years, had great features and was at a cost point much better than an Apple Watch with a far superior battery, so it made perfect sense to me to buy a versa 4 when mine finally died after years of great use. I had a versa 4 for 1 month past their year warranty before it died. The screen on the charger worked but as soon as it was taken off the charger it no longer turned on. I tried everything I could, through forum posts, suggestions etc before calling support. Before I get to that I should mention essentially the same thing has happened to my father wit his Fitbit charge 3 and charge 5, although his lasted under 2 years, and my aunt also had the same issue with hers. With his charge 5 he also went through the steps and tried to get it to work. I eventually called support and talked to a tech, he walked me through a bunch of things I had already done and then said he would check with a superior to see if they could make an exception to get me a replacement being only a month after warranty. Fitbit is definitely aware of this problem. The supervisor said they couldn’t and sent me a 35% discount code instead to buy another watch. I will not be using this, this is completely unacceptable. They said it’s not worth fixing. IMO since Google bought Fitbit it has gone completely downhill. New models should not lose features (just as an example not being able to store music on my versa 4 when I could before, although I was aware of this before I bought it, it’s like they had moved backwards). I would save your money for an Apple Watch, or if you are a diver a Garmin, but I will no longer support Fitbit. Not when they can no longer stand behind the quality of their own product and the more I read into this the more apparent it is they have fallen. Unfortunately anyone that has read this will probably already have purchased a Fitbit, but you cannot review their products on their own website. So I’ve posted here, and on Amazon where I initially bought the versa 4 (only bc the shipping was faster through Amazon). Anyway if you still choose to buy a Fitbit I hope you have better luck than me or my family members, and if your Fitbit doesn’t last don’t forget to cancel your monthly subscription as well.
-a very frustrated, disappointed customer who used to love this brand-
Moderator Edit: Clarified subject
