help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My replacement Versa 4 is taking too long

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2023 03:03 - last edited on ‎10-10-2023 03:31 by Fitbit Moderator

‎10-10-2023 03:03 - last edited on ‎10-10-2023 03:31 by Fitbit Moderator

How long does it usually take to get your replacement? I sent out for my replacement on the night of October 4th of this year. Still haven’t gotten my replacement or a email 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-10-2023 03:37

‎10-10-2023 03:37

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. 

I totally understand where your concern is coming from as you haven't yet received your replacement. Please note this kind of inquiries is handled with our Customer Support only. 

I've seen you contacted our team yesterday to get more information about your replacement status. As advised, please stay tuned to your inbox, someone will reach out to you soon! Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your order status.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎10-10-2023 03:37

‎10-10-2023 03:37

Hi there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. 

I totally understand where your concern is coming from as you haven't yet received your replacement. Please note this kind of inquiries is handled with our Customer Support only. 

I've seen you contacted our team yesterday to get more information about your replacement status. As advised, please stay tuned to your inbox, someone will reach out to you soon! Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your order status.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes