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New Versa 4 having trouble detecting sleep automatically

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‎08-30-2023 00:22

‎08-30-2023 00:22

...I've had this for about 2.5 weeks now, got it a couple Thursdays ago (it's Tuesday now) ... and since last Friday, it's started not automatically detecting sleep. I've had to add 4 sleep sessions to it manually.

Any tips for getting it to recognize?

Unsure if it means anything, but also on Saturday, NFC was 100% not working correctly, either, but that seems to have corrected itself inbetween.

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‎08-30-2023 02:46 - edited ‎08-30-2023 02:46

‎08-30-2023 02:46 - edited ‎08-30-2023 02:46

Welcome to the Fitbit community, @saskun!

Sad to hear that you're having issues tracking your sleep with your Versa 4. Setting up a sleep goal and a sleep schedule will very likely improve accuracy of sleep tracking with your device.
To see how to do that and for more insights how to track sleeping please have a closer look here:

How do I track my sleep with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-30-2023 04:13 - edited ‎08-30-2023 04:14

In response to Talahthas

‎08-30-2023 04:13 - edited ‎08-30-2023 04:14

Hi there, @saskun. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

Since your Versa 4 is new, would you mind making sure that your Versa 4 was properly linked to your Fitbit account? To do so, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If you cannot see your Versa 4, please see How do I set up my Fitbit device? 

If your Versa 4 is not paired, a lot of features won't work, among them are the sleep, Fitbit Pay, synchronization, and so on. 

Also, please take a look at the help article that @Talahthas has shared with you. 

Maria | Community Moderator, Fitbit


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