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New Versa 4 not syncing

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‎11-20-2023 17:13

‎11-20-2023 17:13

I have been a long time Fitbit user for several years. I got a new Fitbit (Versa 4) this weekend as a present. I got it all set up okay. But I’ve been trying to sync it today and it goes about halfway then stops. I’m not sure what’s going on. I have good wifi connection and Bluetooth is enabled. Any ideas of what is going on would be appreciated. 

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‎11-20-2023 17:38 - last edited on ‎11-21-2023 13:24 by Fitbit Moderator

‎11-20-2023 17:38 - last edited on ‎11-21-2023 13:24 by Fitbit Moderator

Exact thing happened to me.  Have to go through support.  Slightly frustrating.  Here 2 weeks later and they send me a watch back in 3 different boxes.  Seems to work but wasn't thrilled.  Almost seems like I got a refurbished one back even though I paid for a new.  Anyways Good Luck! 

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Mine would lose connection randomly and lock up as well.  It originally started by not completing the set up, was stuck setting up for 3 hours.

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