No SpO2 and now Blank screen Versa 4

[Emm2022]

I just received my new Versa 4 on 11/23, I charged it and updated it.  Used it with no problems but that it says to wear it to bed to be able to see base temp(which I do every night, so already has been longer than the 3 nights it says) and the SpO2 does not show on my clock face, just a -.  
I charged it today for the first time since the initial charge and now have a blank screen.  Tried this to no avail 

My phone says it cannot locate the Versa, but shows it is 100% charged.  Thinking this was not a good purchase.

[Guy_]

Hi @Emm2022 - have you tried restarting the phone and watch, they may not be syncing. Just in case see Why won't my Fitbit device sync? 

[Emm2022]

Yes, have done all they say.  The app says it is stanching and it is showing my steps.  When I restart- it will vibrate but the screen stays blank.  If I change the clock face, it will vibrate but screen stays blank.  My alarms go off, but the screen stays blank.  The only thing I have not done is the factory reset mostly because I can’t get to settings on my watch to do so- and I really don’t want to lose all of my data, anyway, if I do not have to.

[Emm2022]

Synching, not stanching- Auto-correct

[Guy_ · Accepted solution]

@Emm2022- it would seem the watch is faulty, so a factory reset may not be possible, as you won't be able to set it up after if the screen is blank.  Best to return it under warranty.

[Emm2022]

That’s what I am thinking, too.  Thanks for your time.