No connection after Android 15 update

[IreneRN]

I have had numerous syncing problems after updates that I've been able to resolve but NOTHING is working. I have:

Updated the Fitbit app

Restarted the Versa 4

Restarted the Android phone

Factory reset of Versa 4

Deleted Fitbit app cache

Deleted all Fitbit connections 

The phone will NOT sync with the Versa to setup the watch.

So very frustrated.

[FatimaFitbit]

Hi there @IreneRN! A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation and for all your efforts.

I suggest you try to do the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Remove your Fitbit device from the list of connected Bluetooth devices on your phone or tablet:
   1. On your phone, tap Settings > Bluetooth.
   2. Tap the information icon  or gear icon  next to the name of your Fitbit device.
   3. Find the option to forget the device.
3. Try setting up your device again.
4. Uninstall and reinstall the Fitbit app. Note: Before you uninstall the app, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, see Fitbit-compatible devices.
5. Please check if you meet all the requirements for the set up described here. 

[IreneRN]

My paired Bluetooth device list didn't list the Versa after the update,
hence I am unable to "forget" the device.

I have deleted the app and reinstalled - doesn't work.

So to reset the connection I have:
Reset Versa to factory settings
Updated, deleted and reinstalled the app.
Turned off and restarted android (OnePlus 11) phone

No success.

I am beyond frustrated with this watch.

Irene

[amjohnson1079]

I discovered issues with my Versa 4 today when I woke up and it was 10minutes behind what my phone said and supposedly hadn't synced in 6 days. I had to delete my Versa 4 from the app and re-add it. I'm hoping it fixed the issue I was having. I believe I did lose some data but we'll see. I lost all the alarms I had set. 

[mcrocker]

So any are having issues with the versa 4 and the last updates. I finally reported to the better business bureau for all the problems with watch and app. They have been working into the abyss trying to fix multiple app problems. I keep getting a response that they are working on these problems.

[IreneRN]

The final word I got from Fitbit is since it's older than a year there's nothing they can do. They suggested I buy another Fitbit device - I think NOT. 

Also what really stinks is they had me put it back to factory settings so now, without any Bluetooth, I can't even use it as a watch.