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No sleep score from Versa 4

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‎12-26-2023 08:37 - last edited on ‎12-26-2023 13:57 by Fitbit Moderator

‎12-26-2023 08:37 - last edited on ‎12-26-2023 13:57 by Fitbit Moderator

Versa 4 has recorded sleep stages but I have not recieved a sleep score. All the “to-do” suggestions have been done correctly and still no score.  Very frustrating   My device is over a year old and this is the first time it has happened two nights in a row 

 

Moderator edit: clarified subject.

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‎12-26-2023 13:27

‎12-26-2023 13:27

Hi @JeanetteT821. It's good to see you participating in the community.

Thank you for taking the time to share the experience with Versa 4 and for all the steps that you already did in order to fix it. I'm sorry to know about the inconvenience. 

Keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

The Versa 4 may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same situation.

In case the inconvenience is related to the Fitbit app, please try the following as well: 

  • Log out from the app.
  • Clear Cache and Cookies for the Fitbit app in your phone's settings.
  • Restart your phone.
  • Log back in to check if you're able to see your data properly.
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