help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not happy with the new Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2023 15:17 - last edited on ‎10-10-2023 04:10 by Fitbit Moderator

‎10-06-2023 15:17 - last edited on ‎10-10-2023 04:10 by Fitbit Moderator

What is going on with the new mobile app? It’s all black and white, doesn’t track consecutive days, not accurate for active hours! How can I go back to the old one????

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-06-2023 19:40

‎10-06-2023 19:40

Hi @Rmw7301 - best to post in "The redesigned Fitbit app is rolling out!" topics in the iOS and Android app forums along with the other unhappy users where you will see more fully the issues.

It would seem likely you are stuck with this version.

Author | ch, passion for improvement.

Best Answer

‎10-10-2023 04:12

In response to Guy_

‎10-10-2023 04:12

Hi there, @Rmw7301. Welcome to the Fitbit Community Forums. Thanks for taking the time to share your thoughts towards the new Fitbit app.  We‘re taking your comments and sentiments in regards to our products into consideration.

Please bear in mind there's no way to revert to the old Fitbit app version. Nevertheless, as @Guy_ has recommended, I'd like to invite you to take a look at this post to get the most out of the new Fitbit app. 

If you have any specific issue or inconvenience with the new Fitbit app, I'd appreciate if you can provide me with some details about it so I can offer assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-11-2023 18:38

In response to MarreFitbit

‎10-11-2023 18:38

My biggest frustration is that there is no longer a banner that count’s consecutive days meeting primary goal, or any banners for that matter. Its a dumbed down, more boring version of the app. Doesn’t even do the fireworks thing when you meet all the goal areas

Best Answer