Versa 4
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Versa 4 won't sync

its all gone downhill. Fitbit has endless problems but this has gone on forever. Opened the app to find I’d been signed out after connecting my google account to fitbit. Don’t get any notifications on my watch even though they’re turned on, it hasn’t...

StephNH by Jogger
  • 188 Views
  • 1 replies
  • 1 kudos

Why did Fitbit remove auto sync?

Hello , can someone please tell me way on earth Fitbit got rid off one of the best features on the app I am someone who forgets things so having the All day sync option was great but they have removed it I fell like Fitbit are going backwards . still...

Resolved! Can't set up my Versa 4 with my Windows PC

I just upgraded my Versa 2 to a Versa 4. I tried to go to a Versa 3 a while back and the Windows Fitbit Dashboard did not work very well and I went back to the Versa 2. So today when I got my Versa 4 which was super easy to set up. I clicked on the F...

Harry by Pace Setter
  • 1141 Views
  • 4 replies
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Versa 4 is losing my calories

I’m so confused I haven’t had this happen before with my Fitbit Versa 4. I have had it a few months. Earlier this evening my calories burned today was already at 2700. Fast forward a few hours it’s gone down to 2200?? Moderator Edit: Clarified subjec...

Versa 4 - replacement missing bands/charging cable

Hi, my Fitbit versa 4 battery kept dying so I contacted customer care for device replacement. Got an email stating I need to return the device with its charger and all belts that came in original package. Sent them all through fedex (I got the label ...

What bands so we like for the Versa 4?

Looking to finally replace the silicon band it came with as it’s gotten uncomfortable. Looking for something that I can wear comfortably while working out and being outside but still looks professional enough for a biz casual workplace. Not finding m...

indio99 by Jogger
  • 297 Views
  • 2 replies
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How do I turn off the auto vibration while walking on my Versa 4?

How can I switch off the vibration for autodetected walking? It is super annoying... My watch just keeps buzzing away throughout my whole walk, and I can't even see what time it is because it has "autodetected a walk" and won't show me any other scre...

Versa 4 screen unresponsive after swimming

I’m wondering if my Versa 4 has water damage? The screen has been working fine since my swim, I set the water lock like usual but an hour after getting out of the pool and stopping my workout the screen has gone weird! There’s different circles on ea...

Versa 2 and Versa 4 can’t recognize correct code upon pairing

I tried several times to pair the App and our Versa 2 (mine) and Versa 4 (wifey). The App can recognize (via BlueTooth) the devices, but when we entered the 4-digit code, we always get “Sorry, wrong code” even though we tried several times to enter t...

FcMh by Jogger
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Relax app isn't working

Yesterday I did a 2 minute relax session via my watch. When i want to do it again, today (the next day), nothing happens. So i press on my watch but nothing starts. So i reinstalled the app via my phone device but if i press on the app in my phone a ...

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Resolved! Versa 4 can't install any apps

I just bought the Versa 4, so I am still learning how to use it. I had the Versa 2 and l could install many apps to my clock through the Fitbit app. But with the Versa 4 l can not install any apps. I just have the apps that are already installed on t...

Resolved! Versa 4 is unresponsive

Stopped working. Last thing it did was charge up showed blue startup and then a blank screen. Nothing since. No charge no startup.Moderator Edit: Clarified subject

Reneei by Jogger
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  • 2 replies
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Why does my Versa 4 record steps while driving?

I've noticed that my Versa 4 records many steps while I'm driving. I drive a garbage truck (bumpy ride), so by the end of the day I have accumulated over 10K steps sitting on my butt. I know I can go  in and log an "exercise" and that basically erase...

wmartin by Jogger
  • 112 Views
  • 1 replies
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exercise app tips

Hi all! I have Spastic Quadriplegia Cerebral Palsy and use a power wheelchair. I recently got the Fitbit Versa 4 and use it mainly to log food, track calories, and exercise (biking & swimming). However, my movements aren't typical during these activi...

ABCOG by Jogger
  • 141 Views
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Low battery notifications Versa 4

How do I get notifications on my Versa 4 when the battery is low? Currently I only get a notification when it’s 4% left and different functions is being turned off. On my previous Versa I could see when the battery was running low (20%) and charge it...

Versa 4 lost steps after resetting it

I was able to reset my fitbit following all of the help on this forum. However, it shows 54 steps for yesterday and there was over 12,000 and it shows 0 for today. Most frustrating is that I lost my consecutive day step streak that was nearing 300. I...

Versa 4 alarms aren't working

Alarm haven't worked for a while. I can set an alarm yesterday, for today. But it doesn't ring today, it't says it is going to ring tomorrow...Often freezes or jumps out of menues.Have tried to reset the clock several times, but it doesnt work.Today ...

Resolved! How do I see the hourly activity goal on my Versa 4?

I just upgraded from a Versa 3 to a 4 and cannot for the life of me figure out how to change the exercise goals or see the little icon that tells me how many hours out of 10 I got 250+ steps. I’m really getting frustrated. Thanks for any help!Moderat...

Tracking GPS exercise auto pause ends activity

Upgrade from broken versa 3 to versa 4 and a really infuriating issue. When tracking cycling and walks if I stop for any length of time (to admire the view, have a chat etc) my exercise is ended for me. This happens even if I pause the exercise. I us...

Jaah52 by Base Runner
  • 728 Views
  • 4 replies
  • 3 kudos

Versa 4 won't charge

I’ve followed the suggestions for this problem and still nothing. I need it charged up!  What can I do? checking carefully, it appears that one of the 4 contacts on the charger is shorter than the others. How can I replace the charger? Moderator Edit...

Ctm935 by Jogger
  • 96 Views
  • 1 replies
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Versa 4 blank screen

Still has battery power but it won't show any data on it not even the time like It powered or something.  It's only 2 months old any suggestions?Moderator Edit: Clarified subject

Versa 4 stops tracking exercise

For the past few weeks, my versa 4 stops tracking exercise by itself. I’m not wearing it too low and My arms are moving which I read as solutions from moderators on similar posts.  This is beyond frustrating.  Does anyone have an actual fix for this?...

Jhayden by Recovery Runner
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Versa 4 - syncing and activities

I will NEVER buy another Fitbit. My Versa 4 is so inconsistent. I am always having to resync it, turn blue tooth off and then back on, deleting the app and opening it up again. It repeatedly does not show text messages, the weather will show one time...

Versa 4 is stuck on Fitbit logo

This is the second Versa 4 I am trying. This one, too, did not pair with my IPhone 12. After trying several times I followed the below instructions: Unpair your Versa 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fit...

Versa 4 won't hold a charge

My Versa 4 doesn't hold a charge. I charged it yesterday and less than 18 hrs later I'm at 53%. It used to hold a charge for longer. what's going on?Moderator Edit: Clarified subject

Versa 4 won't update the time

I have deleted it and set it up again.  I ah r reset the watch itself and it still won’t adjust to the proper time. It is stuck and and doesn’t change time at all Moderator Edit: Clarified subject

smithw by Jogger
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  • 2 replies
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Versa 4 is not syncing my workout calories

Twice now, when I follow along with the 62 minute elliptical workout the calories burned displayed on the side of the work out says over 1000, however when the work out is logged in my workout tab, it only logs 358 calories burned. Moderator Edit: Cl...

Google pay wallet pin input number help please

Hi, i have set up my payment card on the versa4 via the wallet app and all is fine ,however i have noticed when i make my first payment of the day i am asked for my 4 digit pin but then thereafter i don't so basically i could mislay my watch and the ...

den9112 by Jogger
  • 570 Views
  • 1 replies
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Fitbit vs Google Account

I thought I would use my Fitbit with my tablet and I transferred my account to google. I decided I didn't want it on my tablet so I deleted the app. When I went to sign in on my phone, it told me I had to use my google account. I would like to use th...

mercy0065 by Recovery Runner
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Resolved! Versa 4 won't show the correct clock format

My exercise app is stuck on a 24 hr clock as well as the weather app. Clock face is 12 hr which I want. Tried everything!!Moderator Edit: Clarified subject

Versa 4 is constantly receiving payment notification

My versa 4 has started sending constant notifications to double press the left button then tap payment, any idea how to stop this. Been on to help and they say they are working on it. Tried restarting phone, redoing app and changing clock face but no...

Shep05 by Jogger
  • 1227 Views
  • 12 replies
  • 13 kudos