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Versa 4 won't charge

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‎10-02-2023 13:52 - last edited on ‎10-03-2023 17:00 by Fitbit Moderator

‎10-02-2023 13:52 - last edited on ‎10-03-2023 17:00 by Fitbit Moderator

My Versa 4 that I bought in May doesn't charge anymore. I tried different charging cables. I tried to send a help message through the app but it tells me chat is not available. What happened to emailing for support? This is incredibly disappointing. And since the post didn't take I tried to post again and got a message I was flooding. I just want my device to work. This is ridiculous. Do better Fitbit/Google or more people will move on to other brands.

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-03-2023 02:48

‎10-03-2023 02:48

Welcome to the Fitbit community, @apanji!

Sad to hear that you're having an issue charging your Versa 4. To hopefully get things fixed, I'd suggest to have a closer look here as a first approach:

Why isn't my Fitbit device's battery charging? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎10-15-2023 00:58

In response to Talahthas

‎10-15-2023 00:58

I have tried everything. I have noticed that it does now light up with the Fitbit symbol but then goes blank/dark. Then ablutba minute or two later it does the same thing as if it's in a reboot loop.

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0 Votes