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Versa 4 blank screen

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‎10-16-2023 11:51 - last edited on ‎10-16-2023 15:18 by Fitbit Moderator

‎10-16-2023 11:51 - last edited on ‎10-16-2023 15:18 by Fitbit Moderator

Hi, my Versa just shows a black screen and I can't get it to sync.  If I swipe, the options show up but the time section is completely black.  



Moderator Edit: Clarified subject

 

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‎10-16-2023 15:19

‎10-16-2023 15:19

Hi there, @Ghostpoo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-16-2023 15:19

‎10-16-2023 15:19

Hi there, @Ghostpoo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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