Versa 4 is not syncing my data with the correct time

[alfredoperezc]

Tracking of sleep hours and other exercise activities is not syncing right according to the current time zone. Even if my time zone is auto-identified correctly, the tracking shows it with a 1-hr phasing (1 hour later than the right time)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @alfredoperezc. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your data. 

If you haven't done so yet, please try the following steps:

• Log out of your Fitbit app
• Force quit the app
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit app
• Sync your Fitbit device

[alfredoperezc]

Hi Maria,

Thanks for the guidance, though unfortunately I just tried that and nothing changed.

Alfredo.

[Rich_Laue]

I assume the time on your tracker is correct? 

[alfredoperezc]

Yes indeed, time on the tracker/watch is correct, the issue is when recording and syncing, then there’s a 1-hour phasing from the correct time activities and sleep hapenned