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Versa 4 frozen screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2023 08:34 - last edited on ‎10-16-2023 04:50 by Fitbit Moderator

‎10-15-2023 08:34 - last edited on ‎10-16-2023 04:50 by Fitbit Moderator

Stuck on start exercise page, will not swipe or reset. Any suggestions? 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎10-16-2023 03:04

‎10-16-2023 03:04

Welcome to the Fitbit community, @Shellyrid!

Sad to hear that your Versa 4 isn't working as expected.
If you haven't already done so, I'd suggest trying to hold your devices button for around 10 seconds until you'll see the Fitbit Logo on it's display. You could also try if changing the clock face on your Versa 4 will get things fixed.

How do I change the time on my Fitbit device? 

My last advice would be letting the battery of your device completely drain until it will shut off. Then give it a full charge which most probably will take more time as usual as the battery is deep discharged at that point.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer