Versa 4 stopped tracking my sleep data

[Chrismb53]

My Versa 4 was working fine, then the new update came. My Fitbit hasn’t been tracking my sleep and I don’t get sleep scores. I do everything correctly, nothing different since I got my watch several months ago. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Chrismb53. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I understand how important is to you to get your sleep data. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. Also, see What should I know about Fitbit sleep stages?