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Versa 4 stopped charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2023 04:20 - last edited on ‎10-15-2023 14:11 by Fitbit Moderator

‎10-15-2023 04:20 - last edited on ‎10-15-2023 14:11 by Fitbit Moderator

My new 4 month old Versa 4 has just stopped charging - I'm so annoyed as this is my 3rd Fitbit. 

Moderator Edit: Clarified subject

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‎10-15-2023 14:14

‎10-15-2023 14:14

Hi there, @HY62. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 4. I understand how you must be feeling. 

To better assist you, please confirm if you've tried all troubleshooting steps provided here Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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‎10-16-2023 00:10

In response to MarreFitbit

‎10-16-2023 00:10

I have tried all avenues to reboot my Versa 4 and nothing has been successfully.

What is the next step ?

I versa 4 is onlyb4 months old. I would like a new watch replacement.

Regards Heather


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‎10-17-2023 03:40

In response to HY62

‎10-17-2023 03:40

@HY62 Thanks for getting back and the details provided. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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