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Versa 4 stopped working after the update

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‎10-15-2023 16:27 - last edited on ‎10-17-2023 03:42 by Fitbit Moderator

‎10-15-2023 16:27 - last edited on ‎10-17-2023 03:42 by Fitbit Moderator

After the recent update my versa 4 no longer was able to sync. Now it has shut itself down and can not get a connection to the app or blue tooth

Moderator Edit: Clarified subject

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‎10-17-2023 03:42

‎10-17-2023 03:42

Hi there, @KellyLea. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


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