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Notifications are not coming through my Versa 4

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I have tried every possible ways to enable notification on my versa 4 from my Redmi note 8 but it is not properly coming. In fitbit app, in notification everytime it is saying "Notification service not running. A phone restart is required to re-enable notifications in your tracker". But after restarting still it is not working properly. Did troubleshooting also. Getting disappointed with this. 

Please help to fix this. 

 

Moderator Edit: Clarified subject

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Hi there, @Bidisha. Welcome to the Community Forums. Thanks for the details provided in your post and for all the troubleshooting steps you've already tried to solve the issue before posting here.

As a first approach, I'd like to mention that we’re aware of this issue and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps which are actually very functional for Huawei devices, but they might still work on other Android devices. With that being said, please:

  1. On your phone, open the Settings app > Apps and notifications > Apps.
  2. Tap Fitbit > Battery.
  3. Turn off the Power-intensive prompt option.
  4. Tap Launch.
  5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
  6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that helps.

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