Hi there, @ebatis. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Versa 4 has stopped receiving notifications. I will do my best to help you sort this out!
As a first approach, I'd recommend checking if your Versa 4 is in sleep mode. When sleep mode is on:
- Notifications, goal celebrations, and reminders are muted.
- The screen's brightness is set to dim.
- The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
- The sleep mode icon illuminates in quick settings.
If the above doesn't describe your issue, please see Troubleshooting quick tips for iPhones
@Apsley Thanks for stopping by in the Fitbit Community Forums and the details provided in your post.
I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!
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