Notifications stopped working on my Versa 4

[ClareMcN]

My Versa 4 does not give me notifications anymore. I have tried disconnecting and reconnecting Bluetooth and restarting my device. Nothing works. 
Help please.


Moderator Edit: Clarified subject

[chopcami]

Same. None of my notifications are coming through on my brand new Versa 4.

[MarreFitbit]

Hi there, @ClareMcN @chopcami. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the notifications on your Versa 4 stopped working. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you both have tried all troubleshooting steps provided in this help article:

• iPhone users: refer to Troubleshooting quick tips for iPhones
• Android users: refer to Why are notifications delayed or missing?

[chopcami]

• I've reviewed the support document and still nothing works. I bought the Versa 4 because the Charge 6 stopped receiving notifications. Now, I think it's a Fitbit software problem that neither device is receiving notifications. Very disappointed. 

[MarreFitbit]

@chopcami Thanks for getting back to me and for the details provided in you post. I understand why you're disappointed. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

[HayPH]

Hello!

I'm getting the same issue as everyone. Every night my phone goes into DND mode for sleep and then the next day, I will get no notifications. Tried the troubleshooting steps (on/off phone/Versa, disconnect, reset, etc) but it still doesn't connect after DND is on and then turned off. It's really frustrating. What's the point of a Smartwatch if it doesn't give you notifications?! Didn't have this problem with my Versa 2. How is a newer device unable to do what an old device did so well? Please advise.

Thanks~

[ClareMcN]

Hi, i took the steps you suggested and it worked. It was in the notification settings. I’m not sure whether the settings were changed in the latest IOS update, as it worked before, but sorted now, thank you.

[macicalese3]

I had this same issue for almost 6 months! After trying everything, and I mean everything, I finally had someone help me and resolve the issue! If you've tried all of the possible steps, try this last one. If you have other devices on your Fitbit app, disconnect them, delete them! That is what finally worked for me! I am back to receiving all of my notifications again! I hope this is helpful...