Notifications stopped working on my Versa 4

[ClareMcN]

My Versa 4 does not give me notifications anymore. I have tried disconnecting and reconnecting Bluetooth and restarting my device. Nothing works. 
Help please.


Moderator Edit: Clarified subject

[chopcami]

Same. None of my notifications are coming through on my brand new Versa 4.

[MarreFitbit]

Hi there, @ClareMcN @chopcami. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the notifications on your Versa 4 stopped working. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you both have tried all troubleshooting steps provided in this help article:

• iPhone users: refer to Troubleshooting quick tips for iPhones
• Android users: refer to Why are notifications delayed or missing?

[chopcami]

• I've reviewed the support document and still nothing works. I bought the Versa 4 because the Charge 6 stopped receiving notifications. Now, I think it's a Fitbit software problem that neither device is receiving notifications. Very disappointed. 

[MarreFitbit]

@chopcami Thanks for getting back to me and for the details provided in you post. I understand why you're disappointed. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

[HayPH]

Hello!

I'm getting the same issue as everyone. Every night my phone goes into DND mode for sleep and then the next day, I will get no notifications. Tried the troubleshooting steps (on/off phone/Versa, disconnect, reset, etc) but it still doesn't connect after DND is on and then turned off. It's really frustrating. What's the point of a Smartwatch if it doesn't give you notifications?! Didn't have this problem with my Versa 2. How is a newer device unable to do what an old device did so well? Please advise.

Thanks~

[ClareMcN]

Hi, i took the steps you suggested and it worked. It was in the notification settings. I’m not sure whether the settings were changed in the latest IOS update, as it worked before, but sorted now, thank you.

[macicalese3]

I had this same issue for almost 6 months! After trying everything, and I mean everything, I finally had someone help me and resolve the issue! If you've tried all of the possible steps, try this last one. If you have other devices on your Fitbit app, disconnect them, delete them! That is what finally worked for me! I am back to receiving all of my notifications again! I hope this is helpful... 

[Jackiebeanz12]

I have the same problem, has anyone got an answer yet?

[Mars1952]

I’m having the same issue.  I’ve contacted technical support and did everything they asked me to do with no results.  They offered me 35% off a new watch which I refused and told them I would never buy another Fitbit. 

[HayPH]

Thank you @macicalese3 for this suggestion! I had an old Fitbit still in my account and deleting it allowed me to get notifications on my Versa 4 now! For a while the vibrations and notifications were all working, but now the vibrations stopped working. Notifications are still coming thru so a little weird. I tried reconnecting my Fitbit and still the same. 😕

[Plukins]

I'm having the same issue.  I've had mine for at least 2 years and never had a problem until recently.  I was still getting text message notifications but not phone calls so I went through all the steps and now I'm not getting any notifications!  Very frustrating!