Photo clock face stopped working after update

[Kirsty2910]

Morning all

I updated my Versa 4 this morning due to screen going completely blank I have now lost all my photos that was on my photo premium (wim van aerschot) which I paid for, gone back into app to re upload my photos and I can get as face as choose photo and no photo will upload to it at all

Please help iv done the norm off shutting everything down deleting app and butting back on including the fit bit app 

 

[MarioSFitbit]

Hi @Kirsty2910 and welcome to the Community!

I appreciate your message regarding the photo clock face of your Versa 4. I'm sorry to hear that it stopped working after the update. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. Thank you for all the troubleshooting steps you tried.  

May I suggest you to read and follow the steps shown in the following help article: How do I set up and troubleshoot apps on my Fitbit device?

[Kirsty2910]

Done all this still not working it's not just this app it's all photo ones nothing uploading 

[MarioSFitbit]

Hi @Kirsty2910 and welcome back to the forums. 

Thank you for your message, and for the additional information provided. I'm sorry to hear that the situation is still the same. 

Could you please verify if your Fitbit app is running under the last version? In order to update the Fitbit app, please read and follow the steps shown here: How do I update the Fitbit app?

If the problem persists after confirming the update to the latest version of the application, please contact the developer. You can find the developer information in the clock face details, in the Fitbit gallery.

[Kirsty2910]

Yes app is up to date