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Red and Red Cross click face solved - Versa 4

11 hours ago - last edited 8 hours ago by Fitbit Moderator

11 hours ago - last edited 8 hours ago by Fitbit Moderator

Like many people since the recent Versa 4 update my clock face has turned red at times and displayed a red cross at other times. I tried all the recommended solutions and restored to factory settings. Nothing worked until I realised that perhaps any clock face not designed by Fitbit might be the problem, because maybe they didn’t update the same time as the watch. True enough, I’ve tried a couple of Fitbit faces and the watch is working perfectly. 

Moderator Edit: Clarified subject

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1 REPLY 1

8 hours ago

8 hours ago

Hi there, @Ladydanskin. Welcome to the Fitbit Community Forums. Thank you so much for sharing the steps that worked for you, I'm sure your post will be so helpful to others with the same inconvenience. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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