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Returning my fitbit

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‎07-30-2023 15:38

‎07-30-2023 15:38

How do I return my fitbit in exchange for another model if I bought it from a different country ?

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‎07-30-2023 15:45

‎07-30-2023 15:45

Hi @tamaramica if bought directly from Fitbit, you have 45 days in which to return it for a refund. If from a retailer, those terms vary, so you'd need to get with them. Fitbit doesn't exchange, but if you are within the return window, they do refund. You must go through customer service to initiate this and they can verify the proper steps you'd need to take.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-01-2023 12:40

In response to Odyssey13

‎08-01-2023 12:40

@Odyssey13 , Thank you for your help . 

@tamaramica , A warm welcome to the Community! Thank you for your message. 

As mentioned by our friend Odyssey13, we have the 45 days satisfaction warranty for devices purchased on our online Shop. 
This is for all devices/accessories from our online Shop (global) .

If you purchased the Fitbit on the online Shop, just contact Support with your order number. They'll provide the RMA and further instructions. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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