Short charge

[Pookie21]

Just got versa 4 in May, will not keep a charge for more than 24 hrs

-----

Also…. Can never connect with customer support! Need a phone number! So annoying 

[ManuFitbit]

It's good to see you participating in the community @Pookie21.

Thank you for sharing the details regarding your Versa 4. I'm sorry to know the experience that you are having with your device.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them.

[SunsetRunner]

Hi @Pookie2 when you are not wearing your Fitbit you can shut it down. I’m gonna start doing that because I realized with my versa 4 compared to my charge 4 that I had  monitor would turn off and stop flashing. Just don’t forget to turn it back on after you put it on. I realized with my Fitbit versa 4 compared to my charge 4 that maybe the battery might not be as long but I do use the GPS for walking. But when I’m in a place with not good service, I use my phone for tracking my walk. I also did where I hold my Fitbit button and wait for the icon. Also a factory reset even though I’m not a big fan of that because then you have to work with all the settings again. When I ever need to contact the support team, I do it through the app with online chat because I feel like it’s easier than trying to do it online. Last I did try and turn off all the GPS for the exercises that I don’t really use and I didn’t need GPS for. Hopes this helped 

[ManuFitbit]

Welcome back to the forums @SunsetRunner.

Thank you for providing all that experience that you are having with your Fitbit devices.

I appreciate you share this information. 

I want take advantage of it and invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[Pookie21]

hey,

I just sent my watch back to get a new one, we'll see how this one goes, may have to change watches. I wear constantly, and I do/did use the app, always says no one available, had to go one web site to get to chat.

Thank you for the opinions,

Jodi 

[ManuFitbit]

Hi @Pookie21 Thanks for letting us know that information.

I really appreciate that you share with us your experience. Thank you for continuing to be part of the Fitbit family, hope everything will be ok with the new device.

[Pookie21]

Hello, I sent my Versa 4 out to be exchanged for new one last week, I would have thought you would have contacted me to let me know you received it! I can never get support from Fit Bit, I'm thinking my choice of Fit Bit may have been wrong!