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Recent app update

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‎10-05-2023 06:30

‎10-05-2023 06:30

Since the recent update, my versa 3 stopped syncing any data and you sent me a versa 4 as a replacement. This doesn’t sync any information either! Contacted your chat service as also having issues with my child’s ace 3 and was told I should buy my child a device to sync their Fitbit! Really?! Is this how you treat loyal customers?! Please sort this app out, terrible customer service!!! 

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1 REPLY 1

‎10-06-2023 03:05

‎10-06-2023 03:05

Welcome to the Fitbit community, @Lc120000!

Sad to hear that you're having issues syncing your devices.
Please take your time to have a closer look here to hopefully get things fixed and start enjoying your new Versa 4:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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