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Recent app update

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‎10-05-2023 06:30

‎10-05-2023 06:30

Since the recent update, my versa 3 stopped syncing any data and you sent me a versa 4 as a replacement. This doesn’t sync any information either! Contacted your chat service as also having issues with my child’s ace 3 and was told I should buy my child a device to sync their Fitbit! Really?! Is this how you treat loyal customers?! Please sort this app out, terrible customer service!!! 

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1 REPLY 1

‎10-06-2023 03:05

‎10-06-2023 03:05

Welcome to the Fitbit community, @SunsetRunner!

Sad to hear that you're having issues syncing your devices.
Please take your time to have a closer look here to hopefully get things fixed and start enjoying your new Versa 4:

Why won't my Fitbit device sync? 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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