I sent out a message in May this year about my versa 4 not being consistent in reading my sleep. At that time I had used 2 different fitbits and now I have used 4. It is the same situation inconsistence readings. I have worked with people on Facebook that runs their site. I have done everything. My phones are the top iPhone in this instance I have the iPhone 14 pro max. They just upgraded the software to 4.o. Everyday I check for app updates and update and reboot the watch as well as the phone. I have spent 30 years in corporate It as a regional manager dealing with software, hardware and networks 24/7. I have worked with multiple people and tried every little thing that they have mentioned. I have read the manual and still there is no consistence in sleep reading. I pay premium for this failing service. I even sent in graphs of my readings from 100 nights only 27 out of 100 nights were read and graphed correct. In all my years of technology I have never had a device that was defective like this. Remember this is my 4th and all fail or are inconsistent. When it comes to support.. "F" Have you updated, rebooted, reset your watch (that is always the remedy from support) I have done it 8 times. Here is my message from 5 months ago..TOTALLY DISAPOINTED!!
I have had two of these versa fours both of them have had the same scenario the readings that you check every morning about the following night's sleep are always inconsistent when I’ve called customer support they’re really not very helpful. They told me that I needed to do a factory reset which I did it worked for about three days and now it’s back to sporadic sleep readings maybe one day in a week it will read my sleep correctly, meaning it breaks it all down the other remaining readings are very elementary which really don’t tell you anything! When you do a factory reset, it takes a few hours to go through everything and set it back up, face styles, and all the other settings that you may have. Another thing I noticed is being able to receive calls on your watch. Lots of times it will not sync and lots of times. It just does not work no matter how many times has been updated rebooted or reset. It just does not work. If I remember correctly before, there was an update on the watch or the software, there was a setting on the software on the watch where you would also initiate the on wrist phone calls I do not see that on the settings of the watch anymore. Out of all the things they’re supposed to be available on the watch the two things that I really pay premium for do not work receiving calls on your watch and breaking down your sleep so you can analyze it when you wake up in the morning, and as far as the customer service, it is really not very helpful !
