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Sleep score not populating since last update

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‎01-24-2024 07:43

‎01-24-2024 07:43

HI,

the sleep score has not populated the past three nights. (which coincides with your last update)

The sleep stages are populated - 6.5 - 8.5 hours of sleep, so length of time is not the issue. 

anyone else having this problem? 

 

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3 REPLIES 3

‎01-25-2024 06:55

‎01-25-2024 06:55

It’s been my experience this issue has been going on for several months across all Fitbit watches.  My Versa 2 started this behavior after last update.  No solutions.  It has been very disappointing & frustrating.  Fitbit isn’t what it use to be.  Customer support is useless.  My suggestion is to look at another company.  

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‎01-25-2024 09:19

In response to Cylova

‎01-25-2024 09:19

Hi Recovery Runner, 

So funny you say that. I know when tech companies see my age, they assume they can "techsplain" stuff to me. But I worked for a tech company so I know how bugs happen after an update. After live chatting with whomever that was, they pushed it up the chain and someone emailed me to "splain" it to me again. I told them to FIX THE BUG! I've been a member since 2015 and know when something is effed up. This morning, I woke up and I had the sleep score so, I looked at the ap updates and see they did an update 14 hours earlier. 

Which company/watch do you like better??? I'm curious to try something else. I had a friend let me borrow their old iwatch and it was TOO MUCH information coming at me from my phone. 

Thanks for chiming in. 

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‎01-30-2024 08:12

‎01-30-2024 08:12

If you don't see a sleep score, but you have sleep stages, simply open the day of sleep without a score, in top right hand corner click on the ellipse and then click Edit Log.  Hit Save when done and Fitbit will re-analyze and populate a score.  This only happened one time to me, but was an easy fix.

Best Answer