My fitbit app was not able to update my Versa 4, even if an update was available. Nothing happened when pressing update button. In a search for a solution, I did a factory reset of the Versa 4. However, after restart, only instructions how to install fitbit app were present, not the regular Versa 4 OS. Redoing factory reset didn't help. I managed however to fix it with the following steps:
- I did an iOS for iPhone16 Pro update and a fitbit app update to their current versions on 2016-Jan-15.
- I tried to add in the fitbit app a new Versa 4 device. That asked to replace the old Versa 4 device. I choosed yes, but the replacement failed. However, this action removed the old device from the app.
- I did a Versa 4 reset by pushing the button for ~ 10 s, until the fitbit logo appears. This is not the factory reset, just a simple reset. Again the instructions (and the language choice) appear on Versa 4, but not the OS.
- I added a new Versa 4 in the app. This time it worked and it also gave the option to update Versa 4 from inside the app. I started the update and, after about 10 min, the update completed succesfuly. That produced a fully functional and updated Versa 4.
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