Versa 4 is not tracking my steps accurately

[swollyclo85]

Hi there. My step counter is not working or keeps stopping especially when I’m working on a treadmill. Any advise ? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @swollyclo85. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not tracking your steps while on a treadmill. I understand your concern, I will do my best to help you with this!

Please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. For more information, see: How does my Fitbit device calculate my daily activity? 

If you are using the Treadmill exercise mode on the Versa 4 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Versa 4 to count steps, and not held next to the body.