Steps won't match between Versa 4 and Fitbit app

[SunriseRun404]

Steps are different on watch and app.4,000 steps difference

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunriseRun404. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your steps are not matching between your Versa 4 and Fitbit app. I understand your concern, I will do my best to help you with this!

To better assist you, I'd like to know if the extra steps are on the Fitbit app or Versa 4? If they are on the Fitbit app, do you have MobileTrack also linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Versa 4 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

Nevertheless, to make sure that your Versa 4 is accurately tracking your steps, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

If you want to negate the extra steps, see How do I add, edit, or delete Fitbit data and activities?

[SunriseRun404]

Thank you for your prompt response. I believe by using too many apps and
reinstalling them with health connect was giving false calculations. I
removed all but fitbit and myfitnesspal. So far today they are tracking
together. Thanks again.

[MarreFitbit]

@SunriseRun404 You're very welcome! I'm glad to hear that the issue seems to be solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!