Versa 4 stopped syncing

[Brockomdol]

I've been using the Versa about four months without much issue, except it suddenly stopped syncing yesterday. I don't know what happened or what's going on. I've tried manually reseting, turning Bluetooth on and off, deleting and reinstalling the app. Nothing works.

Also, for some reason, when I reset the watch, the logo will flash and then I get a red X on the screen. When I press the side button afterwards, it's fine. I don't really know how to post video on this forum, but I'll send it if someone messages me about it. I don't really know what this means.

Can someone please help with this issue? My data had not synced for two days. 

Moderator Edit: Clarified subject

[Brockomdol]

Update: Whenever I turn Bluetooth on and off, my phone doesn't even try to pair my watch. Please help

[chench53]

Sync is not working x 2 days now for calotmrues, weight too. @customersupport needs to fix it I guess. 

[chench53]

That word was calories. I'm off too I guess! 😆

[Brockomdol]

Update 2: Attempted a factory reset, and it looked like that was gonna resolve the issue. But, it now the watch needs an update, and it can't do that.

Now what? 

[essdodson]

I'm having the same experience after it told me I had to re-pair my device. Very frustrating

[MamiShawnie]

I am so frustrated with these sync issues I am about to cancel my membership… like I do not get how so many complaints but no update 

[mom2e]

My Versa4 stopped syncing with MyFitnessPal for no reason (as of Monday, 3/24/25). I was an early adopter of Fitbit (2014) and may have to end my relationship with this latest issue. Very disappointing experience since Google took over.

[mom2e]

See above

[mom2e]

Waiting to hear how your issue was resolved because I'm having the same issue.

[Brockomdol]

Apparently it took restarting my phone to get everything back in order. Everything is good now.