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Sync issues and server issue logging in

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‎07-17-2025 07:32

‎07-17-2025 07:32

My Fitbit versa 4 would not sync with the app. Turned my phone off and phone off and back on. Turned Bluetooth off and back on. Uninstalled the app, reinstalled the app, now I can’t get on it, tried both ways, signing in with the app and with google. Server issues. Can anyone tell me what else I can do to get it back on please. Thanks 

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Accepted Solutions

‎07-17-2025 08:00

‎07-17-2025 08:00

@Tracyyates @MargCanzo Fitbit is experiencing a major outage today. You can check the status of that here. Your devices will work again once this outage is resolved. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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5 REPLIES 5

‎07-17-2025 07:38

‎07-17-2025 07:38

Im having the same problem this morning.  Ive asked for a password reset but not receiving an email

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‎07-17-2025 08:00

‎07-17-2025 08:00

@Tracyyates @MargCanzo Fitbit is experiencing a major outage today. You can check the status of that here. Your devices will work again once this outage is resolved. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

Best Answer

‎07-17-2025 09:07

In response to alexthecat

‎07-17-2025 09:07

Hi @Tracyyates and warm welcome to the community. 

@MargCanzo It's nice to see you around the forums. 

I appreciate a lot your comments and feedback regarding this situation. 
Thanks for the report.

The outage is resolved, but please let us know if you're still having trouble.

@alexthecat Thank you for all your help. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎07-17-2025 11:08

In response to alexthecat

‎07-17-2025 11:08

Thank you for that information.  I am finally able to get in

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‎07-17-2025 22:51 - last edited on ‎07-19-2025 14:55 by Fitbit Moderator

In response to MargCanzo

‎07-17-2025 22:51 - last edited on ‎07-19-2025 14:55 by Fitbit Moderator

I have reset my app- Fitbit still not able to get my Fitbit to sync/update. I spent most of yesterday trying. This has been going on for ages now. When will it be sorted. 

 

Moderator Edit: Formatting.

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