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Syncing error

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

My app (public preview programme) has stopped synching since the last update! It tries to synch then o get a ‘synching error’ message and also a banner at the bottom that says ‘you need to reconnect your mobile track’. It gives me stats at the top which are accurate but then the rest of the screen is blank 🤷‍:female_sign: 

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yesterday

yesterday

Hi @AmandaLe, Welcome on board to our community forums!

Thank you for sharing what is happening with your Versa 4. I'm sorry to hear that it is not syncing with the app. 

Could you please share more information with me? If you have a screenshot, I would appreciate it. I recommend disconnecting the Phone option from the app, as it interferes with synchronization between the app and Fitbit devices. If you received a message requesting to connect the phone, I would like to investigate it further.

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