Versa 4 notifications and data not working

[StacyL6776]

I have been having this issue for what feels like forever. My initial clock face appeared to have frozen weeks ago. I reset everything, uninstalled the app, tried to get a fresh start.  The clock face changed and nothing is registering to my watch. The app itself is still somehow collecting the data though.  I called fitbit and they opened case for me last Monday.  On Friday I asked for an update and all I got was that theyre aware of the issue and "working on it". Well, for nearly 2 weeks now my fitbit has been nothing but a watch unless I open the app. Is it something to do with the beta view of the app? I feel like it has been poorly functioning since I tried to "new public view" of the app. If this isn't resolved soon I will cash in for a refund with the warranty.  This is so

upsetting 😞

Here is a pic of the error message I get trying to fix my clock face.

Moderator Edit: Clarified subject

[MariLuFitbit]

Hi @StacyL6776, Welcome to the Fitbit Community Forums.

Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not working properly. I understand your concern and how you must be feeling.

Since you already contacted the Support Team for further assistance with this. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again.

Thanks in advance.

[StacyL6776]

Unfortunately the support team has ghosted me. I have not received a response since May 1 and I emailed AGAIN yesterday.  They are no help. Looks like this versa is gonna be returned 😔

[MariLuFitbit]

Hi @StacyL6776, It’s nice to see you again!

I totally understand your concern. Let me help you with this.

I recommend continuing the process with them, as they have the tools to assist you. Meanwhile, please try a quick force stop and restart the app.