Text message notifications are not coming through my Versa 4

[Marasam]

I'm not receiving text message notifications even though I have selected to get them. I have my share notifications in my Bluetooth on and my text notifications in my Fitbit app is on.  My phone calls come through but not text messages. Any suggestions? I have an iPhone 12 if that makes a difference 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Marasam. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for making sure all sections are selected. I'm sorry to hear that your Versa 4 is not receiving text messages. I understand your concern, I will do my best to help you with this!

Since you're using an iPhone and you mentioned text messages, may I know if those text messages are actually iMessages? If so, I can relate to this since I also have a similar issue, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

[Marasam]

This worked thank you!!
Sent from my iPhone

[MarreFitbit]

@Marasam I'm glad to hear that the steps provided did the trick.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

@colinmunro Thanks for your help.

Happy stepping! 

[TNS13]

I am having the same issue and have read all the ways to check to make sure I have all the setting correct. I purchased it a week ago, it works the first day and hasn’t since.