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The time on my Versa 4 won't update

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‎01-24-2024 01:16 - last edited on ‎01-24-2024 02:19 by Fitbit Moderator

‎01-24-2024 01:16 - last edited on ‎01-24-2024 02:19 by Fitbit Moderator

My versa 4 is not syncing.  The time on the clock face is stuck and doesn’t move.  How do I change the actual time on the clock face.  (NOT THE 12 or 24 hour DISPLAY)

I am not in the USA so it has nothing to do with travelling through time zones

Moderator Edit: Clarified subject

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‎01-24-2024 02:23

‎01-24-2024 02:23

Hi there, @Tomonton. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post about the inconvenience with your Versa 4 which is not syncing nor showing the correct time. We'll be glad to help you to sort this out! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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