Time on Versa 4 clock face differs from exercise

[ToniGerkin]

When tracking exercise on watch. The time is wrong. It says 7:30 AM when it’s p.m. How do you change it?

Moderator Edit: Clarified subject

[Guy_]

Hi @ToniGerkin  - you aren't the only one to notice the am/pm indicator is wrong in exercises. Seems like a bug.

[MarreFitbit]

Hi there, @ToniGerkin. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thanks for helping out!

See you around. 

[Mysteerie]

I noticed the same on my new Versa 4. I pinpointed exactly when the indicator changed (in the evening, anyway). 6:59. The exercise clock (the main one. The mini one below always showed the correct am/pm) goes from 6:58pm to 6:59am.

If you have an active exercise going at midnight, the clock goes from 11:59am to 12:00am.

I wasn't able to pinpoint when the am indicator incorrectly switched to pm before performing a factory reset per Fitbit's advise on the matter. The reset all but bricked my watch. The setup download failed half way through and as a result most of the apps, screens, and even Settings weren't installed making it so I couldn't perform another reset. 

I exchanged for a new Versa 4 today and have confirmed the exact same am/pm exercise display issue. 

[Guy_]

Hi @Mysteerie  - thanks for troubleshooting and reporting this bug.

[Nicmania10]

Can you post what the fix was for this issue?

[Mysteerie]

@Nicmania10 No fix. I was told to wait for an update, with no timeline given for said update. That bothered me so I actually returned the device and got a Versa 3 instead. No clock issues with it.

[tfreeman714]

Thank you for asking this question. It is happening to my watch also and I was wondering if it was just me. 

[Dreamer50]

The time on my watch is wrong,  ver mind just the AM and PM! ☹️

[Guy_]

Hi @Dreamer50 - it would seem that the sync isn't working properly - see How to fix the time on your watch and also Why won't my Fitbit device sync? 

[Dreamer50]

Thank you for the email!! I appreciate you helping me with this problem!! I
have the correct time now!!!

[AnkurFit]

I'm having the same issue and don't know the solution. Can you please provide me with the method to fix this?

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for your continued reports and every step tried on your own. I wanted to let you know that this issue has been escalated so our team can further investigate.

I'm sorry for this inconvenience and your feedback is appreciated. Rest assured this thread will be updated as soon as I receive more information.

[kdyanne]

Has this issue been fixed yet?

[SueOver]

No..not on mine.

[Harry]

On my new Versa 4 when I click on walking and slide thru the various stats as I walk I like to leave it on the time of day stat. The quirk is that it has PM instead of AM. i.e 8:01PM and it's really 8:01AM

[LZeeW]

@Harry   This is a known issue with the Versa 4.  I'm merging your post with the existing thread, so you can continue to follow this issue.

[LizzyFitbit]

Hi everyone, and welcome to our new members. @LZeeW Thanks for your help!

Thanks for joining this thread and letting me know about your Versa 4. Let me share that our team is aware of this issue and while I don't have a time frame for the fix, rest assured they're working to identify a solution as soon as possible.

I'm sorry for any inconvenience this may cause and I appreciate the time taken in sharing this feedback.

[ibshaun]

Received my Versa 4 (to replace a V3 that abruptly quit after 1.5 years) and noticed I this same am/pm glitch noted above. I’m assuming no fix yet. 

[SueOver]

Nope! No fix

From, Suellen