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Two replacement watch doesn't work

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‎12-22-2023 03:09

‎12-22-2023 03:09

I have reported my Versa 4 on Nov and get 1st replacement. However, that replacement only work for a day and then it was kept to say "Trying to connect". After the webchat communication, it is confirmed that the watch was malfunction and got another replacement. I got the 2nd replacement and again, I used for a day, the watch cannot be turn-on anymore. I then approach the support again. The conclusion is again I can get another replacement or 50% discount for the watch.

It has no point you keep sending the refurbished watch but it doesn't work. It was wasting for my time to deal with support, and the watch was not reliable. I have regret to purchase it on my last x-mas to replace my previous one. 

For this case, can I ask for a brand new one instead of a replacement (same model)? As a consumer, what I expected is a reliable watch for my daily work and I keep suffering for the faulty watch. 

 

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1 REPLY 1

‎12-22-2023 21:48

‎12-22-2023 21:48

Hi @Jamen.Tsoi - you can only insist with support to get a new one but as there may be many returns, they will want to clear those as refurbished ones first. Unfortunately I have received many faulty replacement refurbished ones, so they don't seem to be checked very thoroughly which doesn't help resolving issues.

If you have the new V4 Fitbit App it has known syncing issues so your problems may have been more the app issues than the watch itself.

Author | ch, passion for improvement.

Best Answer