Unable to Set Up my New Versa 4

[Jennn1F]

My new versa 4 is stuck on the scrolling directions. It is fully charged, the app downloaded to my phone and logged into. The device is connected and syncs.

The device is stuck on asking language, I answer English. Then it's stuck on the scrolling directions. The last line is "we are here to help" and the website address. 

Thanks for any advice to 

Moderator Edit: Clarified subject.

[Talahthas]

Welcome to the Fitbit community, @Jennn1F!

Sad to hear that you're having issues setting up your Versa 4.
Please try if restarting your device will let you start all over. To do so, please hold your Versa 4's button for around 10 seconds until you'll hopefully see the Fitbit logo on it's display.

I'll keep my fingers crossed.

[Jennn1F · Accepted solution]

Hi, thanks for the suggestion.

It's now working.... I'll mention how.

I had been holding for 10 seconds and would get 1 logo screen. That kept it stuck in the same spot.

One time, probably in frustration, I held it longer, 12 seconds?, it flashed the logo about 20 times, then said it needed updating.

I removed it from the app, then paired it again. It automatically went into downloading updates to the device for about 10 minutes. Whew!

It's working as expected now.

Thanks for your encouraging reply.

[Talahthas]

You're welcome, @Jennn1F, thanks for reporting back.
Your description about how you've solved your device's issue may be very helpful for others having a similar problem.

Thanks for letting me know that I could motivate you to continue trying to get things fixed.
If you have any further questions, do not hesitate to come back.