help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to receive notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-13-2025 04:09 - last edited on ‎02-13-2025 11:06 by Fitbit Moderator

‎02-13-2025 04:09 - last edited on ‎02-13-2025 11:06 by Fitbit Moderator

My Versa 4 which I have had since June 24 (replacement for one bought in June 23 which wouldn't charge or turn on) is no longer consistently receiving notifications. Last week after I updated the tracking software the only way I could get notifications again was to factory reset the device. However, it has stopped receiving notifcations again since factory resetting it 3 times. The Fitbit app now says "A phone restart is required to re-enable notifications". I have trying rebooting my phone several times but this does not work to restart the notifications. Help! Because I can't keep factory resetting it all the time as it's a time consuming process.

Édition du modérateur : précision de l’objet de la demande

Best Answer
0 Votes
1 REPLY 1

‎02-13-2025 05:09 - edited ‎02-13-2025 05:10

‎02-13-2025 05:09 - edited ‎02-13-2025 05:10

Hi @Daisymoon77 ! Welcome to the Community ! 
I appreciate your message, and I'm sorry to hear your Versa 4 is unable to receive notifications. Thank you for your efforts as well. I understand you, and I'll be happy to suggest you some advice. 

Could you please verify your settings and follow the troubleshooting steps shown in the following help article ? Why are notifications delayed or missing?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA
Best Answer
0 Votes