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Unable to sign in to Amazon to pair my Versa 4 with Alexa

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‎06-05-2024 12:17 - last edited on ‎06-06-2024 10:10 by Fitbit Moderator

‎06-05-2024 12:17 - last edited on ‎06-06-2024 10:10 by Fitbit Moderator

I’m trying to sign in with my Amazon account but it won’t send an OTP to my phone even despite me waiting 4 hours after the error message.  So, I try using my Amazon password and the Fitbit app won’t take my Amazon password.  Instead, it refreshes the password page.

IMG_0937.jpeg

 

Moderator edit: edited title to clarity.

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‎06-06-2024 10:13

‎06-06-2024 10:13

Welcome to the Community, @SilverSovereig0 .

Thanks for explaining your situation when trying to login into your Amazon account to use Alexa on your Versa 4.

The situation is that I'm unable to check situations in regards with Amazon, my best recommendation would be contacting Amazon support and I'm positive they will help you out with this!

Let me know how it goes.

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