Unresponsive Versa 4

[leeannv]

Nothing happens when I tap my Fitbit or when I press button on the side.  Screen is black.

i have done the restart, it will then work, several minutes later it will be unresponsive again.

is the device defective?  Had it for a week now, battery is charged.

Moderator edit: clarified subject.

[Guy_]

Hi @leeannv - it sounds as though the watch is not charging properly. When it comes on, swipe down the watch face to get to Quick Settings and check the actual battery level and turn off all the icons.

In case the battery is low check How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

You can also try changing to another clock face.

[leeannv]

The battery is fully charged. Not a battery issue.

[ManuFitbit]

Welcome to the forums @leeannv. 

Thank you for providing the details regarding this inconvenience with your Versa 4. Sorry to know about this inconvenience. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Please, keep in contact with them and take a look at your inbox. 

Thank you for helping @Guy_ 

[fetend]

I have the same problem with Versa 4.  Received as a Christmas gift 1 year ago.  Pretty dissapointing.