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Versa 3 touchscreen stopped working

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‎06-16-2024 06:05 - last edited on ‎06-16-2024 06:19 by Fitbit Moderator

‎06-16-2024 06:05 - last edited on ‎06-16-2024 06:19 by Fitbit Moderator

I have a replacement versa 3. Today the touch screen stopped responding. I tried rebooting and changing clock faces to no effect. Otherwise the device works. Any ideas?

Moderator Edit: Clarified subject

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‎06-16-2024 06:21 - edited ‎06-16-2024 06:21

‎06-16-2024 06:21 - edited ‎06-16-2024 06:21

Hi there, @PSt86. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the touchscreen of your Versa 3 is still unresponsive. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here but your chat got disconnected. My best advice is to get back in touch with them so they can further assist you. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎06-16-2024 06:42

In response to MarreFitbit

‎06-16-2024 06:42

I tried the chat but nobody responded. Now I cannot even access it as it says it is a wrong page. Is the chat out of service?

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‎06-16-2024 06:43

In response to MarreFitbit

‎06-16-2024 06:43

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