Versa 4 - Fitbit not working

[Jackietf]

Hi I dropped my Fitbit and it's not working now can I somehow reset it. There's no crack on face 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Jackietf , A warm welcome to the Community! Thank you for your message. 

I'm sorry to hear that the Versa 4 doesn't work properly. 
Do the green LEDs blink?

When you plug it to charge do you see/feel anything on the watch?

In the meantime, try charging the Versa 4 for at least 30 minutes. 
Remove it from the charging cable. 

Press and hold the button for 8-10 Seconds or until you see the Fitbit logo. 
Release the button. 

The Versa 4 should restart. If not, please contact Support for further assistance. 

[RileyMartinez]

Thanks for answering, it worked for me.

[Jackietf]

Thank you Juan for your reply unfortunately it didn't not work and I am in the process of getting a replacement.

[JuanFitbit]

@RileyMartinez , Nice to see you around! Thank you for the update. I'm glad that the info was helpful. 

@Jackietf Thank you for your update and taking the time to contact Support. 

Wish you both a lot of fun with your Versa 4