Versa 4 - Alexa keeps disconnecting

[Sole2sole]

I set up my new Versa 4 today and Alexa keeps disconnecting.  I have to go into the app and resetup and connect.  What am I doing incorrect???  

Moderator edit: updated subject for clarity

[JuanFitbit]

@Sole2sole , A warm welcome to the Community! Thank you for your message and report. 

Our team is aware of the situation and working on a solution. 

Should I receive further info, I'll be glad to share it here. 

Hope this gets solved soon

[Judy-Anne]

The same thing happens to me all the time. I’d like to know how to solve it 

[EstuardoFitbit · Accepted solution]

Hi there, @Judy-Anne, welcome to the community. 

As mentioned before by @JuanFitbit, this is an issue that has been brought to the attention of our highest team and they are currently working on a solution. With that in mind, as soon as we have any updates, we will be happy to share them here.

[Guy_]

Hi @Sole2sole , @Judy-Anne - a similar issue is affecting others which use Google Assistant (not available on this watch).

A new 3.82 version of the Fitbit App is currently rolling out over this week and once installed may resolve the issue but as yet there is no announcement or confirmation that it does.

[Sole2sole]

Thanks for the information - I deliberately waited a week to reply back to you. 

I did not get an upgrade to the 3.82 version,,, according to my information, l have version 20001.184.52 ... did you get it?

[EstuardoFitbit]

Hi @Sole2sole. Welcome to the Fitbit Community Forums.

Let me explain to you what is happening. Actually there is a little misunderstanding since this 20001.184.52 is for your device's Firmware version and this 3.82 is for your app version. What I recommend is checking if you get an update on your official Phone's App Store.