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Versa 4 Calls keep getting disconnected on iphone after several reset!

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‎11-17-2023 02:59

‎11-17-2023 02:59

I just got this device 3 days ago and i have not really enjoyed it! I never had any problem with my Fitbit versa 2. i get phone alerts and all. This versa 4, for once has not been able to receive any call. Fitbit support are not able to help, we tried 10 times to reset, the versa calls get connected successfully but less than one minute later, it is disconnected! it is so frustrating!!

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‎11-17-2023 03:13

‎11-17-2023 03:13

Welcome to the Fitbit community, @mcbolabakers!

Sad to hear that you're having an issue with your Versa 4.
In order to keep your device connected please make sure that your current Fitbit app is allowed to always run in the background by checking it's iOS privileges. I'd also suggest checking the troubleshooting steps mentioned here to hopefully get things fixed:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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1 REPLY 1

‎11-17-2023 03:13

‎11-17-2023 03:13

Welcome to the Fitbit community, @mcbolabakers!

Sad to hear that you're having an issue with your Versa 4.
In order to keep your device connected please make sure that your current Fitbit app is allowed to always run in the background by checking it's iOS privileges. I'd also suggest checking the troubleshooting steps mentioned here to hopefully get things fixed:

Why won't my Fitbit device sync? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer