Versa 4. Can't customise watch faces or apps.

[Feroluce]

I can't customise any watch faces or apps. I go to the app. I hit customize, I get a spinning wheel then just a blank screen. I've tried resetting and restarting everything, but still the same result. 

I only noticed this because my temperature and time preferences just decided to change on their own on all of my watch faces. 

Has anyone else has this and know how to fix it. 

[Heather-S]

@Feroluce Have you tried deleting the app and installing it again? Does it do this for every face you try to customize or only one specific watch face?

[Feroluce]

Hi, 

It's every watch face and every app. I could only uninstall one watch face, but only because there was no detail on its page, so the uninstall option was visible. For the others (and yes I know this sounds ridiculous) the clock face page won't scroll, so I can't get to the bottom of the page to select uninstall. 

[SunsetRunner]

I have a brand new versa 4 with the same issues. White screen when trying to customize a watch face and also when I try to change the settings on the weather app. I have tried everything the chat customer service agent suggested. I hope it's a glitch that Fitbit can fix. If not, I hope I can return my watch.

[Adam-H]

I'm having exactly the same issue, it's happened twice in as many weeks. The first time after talking to customer support, I just uninstalled and then reinstalled the app and that solved the problem for a week or so, but it's happened again and nothing seems to work this time. I'm still waiting for them to get back to me with a resolution. 

[Trica3]

Same issue.  Page does not load for customizing clock face.  I even installed the fitbit on another android device and it still has the same problem.

[Adam-H]

I think it's an issue with the App itself, they tried telling me that it's because I wasn't running the latest version of the app, so I sent them screenshots showing everything was up to date and they are stumped. 

[SFN]

I have the same issue with my Sense.  Adam-H is right.  It is the app.  The problem started with one of the recent updates.  I couldn't access settings on watch faces and got an error message when trying to customize anything.  A few days ago, uninstalling and reinstalling the entire Fitbit app worked to get my settings back.  But then they apparently updated the app again and made the problem worse (of course).  Now uninstalling/reinstalling and restarting phone and watch doesn't work to fix it and it's just a white screen instead of an error message when trying to access settings on clock faces and the Weather app (and presumably any app with customizable settings). 

So now the Fitbit app doesn't function properly and has essentially "broken" our watches in addition to being non-intuitive and becoming a jumbled mess visually (with the major "update" they did a while back).  Fitbit needs to roll back these updates until they get their "stuff" together.  Every change they have made in the last couple of years has been for the worse.  The recent Playstore reviews and this forum are absolutely full of people having the same problems.  It's their app that's screwed up, so don't waste your time trying any "fixes" they suggest.  It won't be fixed until Fitbit fixes what they broke.  

[Guy_]

Hi all,  it is true the new app is not very robust and may be the cause.

if you get a blank screen in the app, try logout of the app and swipe off the active window and in Android clear the storage cache and force stop it and even reboot the phone if it doesn't help when you try again, if reinstalling the app didn't work (some data may remain cached)

Incidentally if you do a light long press on the watch face it will allow you to switch clock faces but not configure them. 

[Podenco]

I have the same problem with my Versa3. So it is definitely the app. I am getting tired of all those so called fixes, deleting the app, reinstalling it etc. etc. If they just did/do their job right.

They seem to forget that we are paying customers. 

[Trica3]

I contacted Fitbit support through the app on my phone and let them know of this issue and to check out this forum post to verify that it is happening to other people and to please resolve.

I really hope they get this fixed soon.