help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 - Defective charging cable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2025 08:09 - last edited on ‎01-03-2025 09:12 by Fitbit Moderator

‎01-03-2025 08:09 - last edited on ‎01-03-2025 09:12 by Fitbit Moderator

My verse 4 charger is not charging my watch . Is it possible to get a replacement?

Best Answer
0 Votes
2 REPLIES 2

‎01-03-2025 08:16

‎01-03-2025 08:16

Hi, @MeetaC! If you're in the warranty window, you can contact Google Support. Otherwise, they sell the charging cable on their store or you can find third party cables out there.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer

‎01-03-2025 09:11

In response to MakMak

‎01-03-2025 09:11

Hi @MakMak and welcome @MeetaC  to the Fitbit Community! It's great to have you here!

I'm glad to help you with the charging issues you are experiencing.

In my opinion, i suggest that you take a look at our help article Why isn't my Fitbit device's battery charging? and see if those tips are helpful.

If you are 100% sure the charging cable is the source of the problem and you are within the limited warranty period, you may proceed as @MakMak suggested. To contact our tech support.

Happy sporty 2025!

Best Answer
0 Votes